Your trust matters
Privacy
This page explains how HEVGAV handles information submitted through the public website.
Last updated: 3 September 2026.
01
Who operates this website
HEVGAV is an independent, owner-operated technology venture based in Erbil, Kurdistan Region of Iraq.
For privacy questions or requests, use privacy@hevgav.com.
02
Information you choose to provide
When you contact HEVGAV, you may provide information such as your name, restaurant name, city, phone number or email address, preferred contact method, and details about the restaurant technology need you want to discuss.
Contact
Name
Phone number or email address
Preferred contact method
Restaurant
Restaurant name
City
Enquiry
Restaurant technology need
Details you want to discuss
Only the minimum information needed for qualification and routing should be requested.
03
Why we use it
We use the information you submit to review your enquiry, contact you about the requested HEVGAV service, understand which commercial path may fit your restaurant, and manage the resulting pre-sales communication.
- Enquiry
- Review
- Route
- Pre-sales communication
04
How we handle Stage 1 enquiries
Stage 1 website enquiries are submitted server-side and delivered to a dedicated HEVGAV business mailbox. The marketing website does not use a marketing lead database or lead store for these enquiries.
Stage 1 enquiry handling
- Public website
- Server-side submission
- HEVGAV business mailbox
- No marketing lead database or lead store
- Separate from the Restaurant Platform
- No analytics scripts or non-essential cookies
What not to send
Do not submit passwords, API keys, payment-card data, customer records, employee credentials, network secrets, or other sensitive operational information through the public website contact form.
Restaurant Platform data
The public HEVGAV website is separate from the HEVGAV Restaurant Platform. Marketing enquiries are not Restaurant Platform tenant operational data, and the marketing website does not use Restaurant Platform database or Supabase credentials to process them.
Analytics and cookies
The initial Stage 1 website does not use analytics scripts or non-essential cookies.
05
Service providers used for this flow
For the current Stage 1 architecture, HEVGAV uses:
- Netlify
- Website hosting and the deployed request/rate-limit boundary
- Resend
- Transactional email delivery for website enquiries
- Namecheap
- Domain/DNS services and HEVGAV business-email forwarding
- Google (Gmail)
- The owner-controlled private mailbox service that receives forwarded HEVGAV business email
The private mailbox address is not published.
Some providers operate internationally and may process information in locations where they or their authorised subprocessors operate.
06
Retention
Website enquiry
Alternative A
A public website enquiry that does not become an active customer relationship or project may be retained for up to 12 months from submission, then deleted if no concrete ongoing operational need remains.
Alternative B
If an enquiry becomes an active client relationship or project, it leaves the simple website-enquiry category. Related records may then be retained as client/project/business records for the active relationship and for applicable contractual, accounting, tax, dispute, recordkeeping, or other legal/business requirements. The 12-month website-enquiry rule no longer governs those records.
07
Privacy questions and requests
For questions about website enquiry information, or to request access, correction or deletion where appropriate, contact privacy@hevgav.com.
Requests are handled subject to applicable law and any legitimate recordkeeping requirements that may require HEVGAV to retain particular records.