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Built around restaurant operations

Restaurant technology engineered around how your venue works

Bring guest ordering, staff control and live table activity into one clearer dine-in flow — without replacing the POS or management system already in place.

Talk to HEVGAVExplore the HEVGAV Platform

Clear scope. A setup that fits your restaurant. Direct technical responsibility.

Dine-in service path
  1. Guest seated
  2. Table session
  3. Order confirmed
  4. Kitchen & service
  5. Table closed

Service-flow illustration — not a product screenshot.

One service flow

A smoother guest experience with a clearer operation behind it

HEVGAV is designed around the life of a dine-in table — from guests sitting down and ordering, to cashier confirmation, kitchen/service handoff, requests from the table and final closure.

  1. 01

    Guest

    Order and request service directly from the table

    Guests can use the dine-in experience in Arabic, Kurdish Sorani or English, submit orders, call a waiter, send a service request and request the bill.

  2. 02

    Staff

    Keep control as orders start arriving

    Authorized cashier and manager terminals can share one order queue. Staff can enter orders for guests who prefer not to self-order, mark items Sold Out, and use the optional Kitchen Display when enabled.

  3. 03

    Manager

    Get a clearer view of the operation as it happens

    Live Table & Floor View shows which tables are active, including tables seated by staff before a QR scan. The Manager Activity & Audit Log keeps a limited record of defined important actions by staff and devices.

The goal is not to add software for the sake of it. The goal is to give the restaurant a clearer dine-in operating flow without unnecessary complexity.

Choose the right path

Choose the HEVGAV Platform when it fits your operation or engineer a system around what your restaurant actually needs

Path 01

HEVGAV Platform

A focused dine-in ordering and operations layer for restaurants that want a clearer guest-to-staff service flow while keeping their existing POS or management environment in place.

  • multilingual dine-in ordering;
  • shared cashier/manager operational queue;
  • Staff Order Entry;
  • Live Table & Floor View;
  • optional Kitchen Display;
  • Local Resilience or Private Hosted deployment;
  • Perpetual Single-Location Software License.

Best suited to dine-in restaurants and cafés whose kitchens can manage all confirmed orders through one shared preparation queue.

Explore the Platform

Path 02

Restaurant Systems Engineering

For restaurants whose workflows, systems, integrations or infrastructure go beyond what the standard HEVGAV Platform is designed for. We first understand how the restaurant operates, then define what is actually needed before architecture or build work begins.

  • operational assessment;
  • workflow and requirements mapping;
  • solution architecture;
  • custom build and/or integration;
  • deployment and staff enablement.

Custom work is accepted selectively. We start with a short fit conversation. If deeper custom assessment is justified, we define its scope and price it separately.

Discuss your operation

HEVGAV brand film

HEVGAV Platform

One clear dine-in flow from the table to the team

HEVGAV Platform connects the guest experience with staff operations around tables, sessions, orders and service, while your existing POS or management system stays in place.

  1. 01

    Guest convenience

    Make the table experience easier for guests

    Guests can order from the table, use Arabic, Kurdish Sorani or English, see the order status available to them, and request waiter, service or bill assistance.

  2. 02

    Staff control

    Give staff one clear operational flow

    Cashier and Manager can confirm orders, handle exceptions on individual order items, enter orders for guests, mark items Sold Out, manage active tables and send confirmed work to the optional Kitchen Display when enabled.

  3. 03

    Manager visibility

    Give managers a clearer view of what is happening

    Live Table & Floor View shows whether tables are Free or Occupied based on the current table session. The Manager Activity & Audit Log shows the defined important operational history for staff, devices and the system within the Platform’s defined scope.

Concept illustration — not a HEVGAV product screenshot or deployment example.
  1. 01Guest interactionOrdering and service requests at the table
  2. 02HEVGAV PlatformThe dine-in operating layer
  3. 03Existing POS / management environmentRemains in place
HEVGAV Platform is not a POS, inventory system, delivery platform, takeaway platform, fiscal/payment authority or full restaurant ERP.Service-flow illustration — not a product screenshot.
See what the Platform is built for

Deployment options

Choose the deployment option that matches your restaurant’s internet needs

The standard HEVGAV Platform has two deployment options. The practical difference is where HEVGAV runs and what staff can keep doing if the restaurant loses internet access.

Option A

Local Resilience

Restaurant LANCashierKDSStaff operation
HEVGAV Local
Public customer URLInternet path required
Benefit
Keep selected staff operations running on the restaurant’s local network if internet connectivity is lost.
Operational consequence
For Option A Local Resilience deployments only, Cashier queue, KDS when enabled, session tracking, local staff alerts, Staff Order Entry, and locally available reporting continue functioning on the restaurant LAN if internet connectivity is lost. Customer self-ordering is not advertised or represented as offline-capable.
Limitation
Guest self-ordering still requires a working internet connection to the public customer URL.
Talk to HEVGAV about Local Resilience
Option B

Private Hosted

RestaurantStaffGuests
Internet
Private single-tenant VPS
Benefit
HEVGAV runs on a private hosted server, so you do not maintain the application server inside the restaurant.
Limitation
For Option B Hosted deployments, internet connectivity at the restaurant is required for both staff access and customer self-ordering because the operational application is hosted on the remote VPS.
Talk to HEVGAV about Private Hosted

Need a different setup? Hybrid or non-standard infrastructure is assessed separately through Restaurant Systems Engineering rather than treated as a standard Platform option.

A deliberate fit

Built for restaurants that need a focused dine-in flow

HEVGAV Platform works best when your restaurant’s operating setup matches what it was built for. If it does not, we would rather tell you clearly and discuss the engineering path than force the standard Platform to fit.

01 · Strong Platform fit

Strong Platform fit

  • dine-in restaurants and cafés;
  • table-based dine-in service;
  • QR ordering plus a clearer staff operating flow;
  • an existing POS/management environment that stays in place;
  • restaurants whose kitchens can manage all confirmed orders through one shared preparation queue;
  • Local Resilience or Private Hosted deployment.

02 · Route correctly

Better routed to Restaurant Systems Engineering

  • broader custom workflows;
  • custom integrations;
  • complex multi-station kitchen routing;
  • hybrid or non-standard technology setups;
  • broader restaurant technology environments.

03 · Product boundary

Not standard Platform scope

  • full POS replacement;
  • inventory or ingredient-costing;
  • delivery or takeaway;
  • fiscal/payment authority;
  • full restaurant ERP.

The standard HEVGAV Platform is not positioned as a full POS replacement, inventory/ingredient-costing system, delivery/takeaway platform, fiscal/payment authority or full restaurant ERP.

Not sure which path fits? Talk to HEVGAV

How we work

Understand your restaurant first, agree what will be delivered, then implement with clarity.

  1. 01

    Understand and choose the right path

    We start with how your restaurant works today, what is already in place and what problem you want to solve. Then we decide whether HEVGAV Platform fits or whether the requirement belongs in Restaurant Systems Engineering.

  2. 02

    Agree the plan and deploy

    Before implementation, we agree what will be delivered, how it will run, who is responsible for what and whether any custom work is needed. The agreed system is then prepared and deployed for your restaurant.

  3. 03

    Prepare the team and support the launch

    We prepare the people who will use the system and support the agreed launch. After Go-Live, support, maintenance and later changes stay clearly separated so you know what is included and what counts as new work.

See how HEVGAV works

About HEVGAV

Know what is being delivered before Go-Live, with direct technical responsibility after launch.

HEVGAV is built around a simple principle: restaurant technology should have a clear scope, be practical to operate and come with clear technical responsibility. The people making the technical decisions stay close to the delivery of the system.

DirectAccountabilityScope · delivery · ownership
01

Perpetual licence

A perpetual licence for one restaurant location

Your Perpetual Single-Location Software License gives one named restaurant location the ongoing right to use the licensed version. It does not transfer ownership of the source code or HEVGAV intellectual property.

02

Defined initial support

60 days of initial post-launch support

The 60-Day Limited Post-Go-Live Support period covers defined defect correction, clarification of delivered functionality and remote-first troubleshooting. It does not include unlimited feature or change work.

03

First-year maintenance entitlement

12 months of included maintenance updates

The first 12 months include Tier A Maintenance for covered bug fixes, security updates and compatibility updates for the supported version. This is separate from general support work.

04

Data portability

Your operational data remains exportable

Baseline Client Export lets licensed clients create a point-in-time export of their operational data and the approved menu-media archive, regardless of maintenance status. It is not an automated cloud-backup service.

About HEVGAV
Ready for the right path

Tell us how your restaurant works and we’ll help you choose the right path

Whether you are evaluating HEVGAV Platform or need a broader restaurant system, the first step is a short conversation about the operation and the problem you want to solve.

Talk to HEVGAVExplore Restaurant Systems Engineering